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Most frequently asked questions


Questions about AromatherapyQuestions about products



1I can’t find your products locally. Where can I buy them?

Our products are available in chemists and personal hygiene outlets only. You can easily find the nearest retail outlet by checking out this page: Where to find our products. If your local chemist does not sell our products, they can be ordered from the wholesaler and be available in less than 24 hours.


2How can I take advantage of the special offer I saw in one of your adverts?

To benefit from our special offers, you simply need to post us: the receipt of the products concerned along with your name and address. The special offers are also posted in detail on this site. Your products will be sent to you by post in 4 to 6 weeks.


3Can I order your products by internet?

We do not offer e-commerce or mail order services. Nevertheless, some personal hygiene outlet partners distribute our products on internet.


4How can I find the product that suits me?

To find the most appropriate product, we suggest that you use the tab ‘Everyday Aromatherapy’. There, you will find an appropriate response to all everyday troubles. However, in the case of serious and/or long-term disorders, we recommend that you consult a health specialist.


5Can several products be used together and how often can they be used?

Due to our products’ high concentration of essential oils, which are particularly active, we advise you to restrict your total daily use to three products, especially when applied to the skin.


6Are your products from natural sources?

Absolutely! Our products are made from active plants and essential oils that are 100% natural, 100% pure and therefore 100% active.


7How can I give my opinion of your products?

To pass on your comments regarding our products, you can fill in the form ‘your opinion interests us’. Moreover, this will make it possible for you to take part in our monthly competition to win a product. You can also post your comments directly on this site by becoming one of our privileged members.


8In what countries can I find your products?

Our products are available in: France, Belgium, Spain, Italy, Mexico and Croatia. To find the list of our outlets by country, we suggest that you check the tab: “Where to find our products”.


9Are ready-to-use formulas (sprays, roll-ons, bath stuffs, balms or massage oils) truly effective ?

Yes, these products are highly recommended, whether it is a roll-on for spots or for headaches, a spray for purifying the atmosphere, a gel for “little scratches” or any other well-formulated mixture, such as a medicinal preparation, for example. Not only do essential oils work in synergy (several together are often more effective than just one) but also these formulae are designed to remove all risk of toxicity or burns of any kind. Furthermore, they can be made into pleasant to use and/or adapted forms such as gels, sprays (specialities) or gel capsules, pessaries or suppositories (officinales preparations). Finally, using these products is cheaper. Take for example a spray with 41 essential oils: buying 41 separate bottles to prepare the mixture yourself would cost you a fortune! We particularly recommend the Puressentiel product range by Aroma Thera Laboratory, sold in pharmacies. They offer very effective formulae, for which the results have been validated through clinical trials. However, nothing is stopping you from preparing your own mixtures, on condition that they are simple (3 to 4 essential oils maximum). In fact it is very pleasant to prepare your “own” bath oil for example, sticking closely to the number of recommended drops.


10For how long can I keep a bottle of essential oils? Should it be kept in the fridge?

Most of them keep perfectly well for between 3 and 5 years, as long as a few instructions are followed closely. Keep them away from air, heat and light, especially the citrus fruit (lemon, mandarin…) or the pistachio lentiscus essential oils, which must even be kept away from spotlights and halogen lamps. At room temperature, in a closed cupboard – out of the reach of children – would be perfect.





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